Electronic business

Electronic business refers to any information system or applications that empower business processes. Today this is mostly done with web technologies.

E-business includes

Applications can be divided into three categories:

1) Internal business systems:

• customer relationship management
• enterprise resource planning
• employee information portals
• knowledge management
• workflow management
• document management systems
• human resource management
• process control
• internal transaction processing

2) Enterprise communication and collaboration

• e-mail
• voice mail
• discussion forums
• chat systems
• data conferencing
• collaborative work systems

3) electronic commerce - B2B or B2C

• electronic funds transfer
• supply chain management
• e-marketing
• online transaction processing

Scope of e-business applications

These applications can be available to different kind of users:

• all users of the internet
• only the employees on the intranet
• a specified targeted group of users of an extranet (like customers, partners etc.)

See also

• electronic commerce
• management information systems
• information technology management
• intranet strategies

Finding related topics

• list of information technology management topics
• list of management topics
• list of computing topics
• list of marketing topics
• list of Internet topics
• list of economics topics
• list of finance topics
• list of accounting topics
• list of human resource management topics
• list of business law topics
• list of production topics
• list of business ethics, political economy, and philosophy of business topics
• list of business theorists
• list of economists
• list of corporate leaders
• list of companies

Books

E-business and e-commerce management, Dave Chaffey: ISBN 0273651889